top of page

1. Who We Are

​

We Are All Stars Company Number: 15628289
📧 Email: office@weareallstars.co.uk
📞 Tel: 01270 295 214
 

2. Booking an Activity

  • Bookings are confirmed upon receipt of full payment and a completed form. A confirmation email will be sent to the address provided.

  • Please ensure your child meets the participation criteria stated on our website before booking.

Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you may cancel your booking within 14 days of receiving confirmation and receive a full refund, unless the Activity has already started or is completed.

After the 14-Day Period

  • Cancellations are only accepted if you purchased a Flexi-Booking.

  • Flexi-Booking allows cancellation or changes up to and including the day of the session.

  • For holiday events, sessions can be transferred to another date within the same holiday period and venue.

  • Refunds do not apply to selected sessions within block bookings unless booked individually.

  • To cancel, email: office@weareallstars.co.uk with your reference number and the changes you wish to make.

​

3. Inclusivity and Additional Needs

While we strive to accommodate all children, we may be limited in the support we can offer at some venues. If specialised staff are required and unavailable, we may not be able to safely include your child. We’ll work with you wherever possible to find solutions.

​

4. Changes to Programmes

  • If we must cancel an Activity, we’ll offer an alternative or a full refund.

  • In poor weather, indoor alternatives will be provided at our discretion.

​

5. Health, Safety & Medical Needs

  • Activity Professionals are first aid trained and hold current DBS and child protection certification.

  • By booking, you consent to basic first aid being administered if needed.

  • Relevant medical conditions must be disclosed during booking. We are not liable for issues that could have been avoided with full disclosure.

  • Medication is only administered in emergencies by appropriately qualified staff

 

Safety Rules

  • Shin pads are required for contact sports (e.g., football, hockey).

  • Earrings must be removed. Recently pierced ears must be taped or have plastic retainers.

  • Appropriate clothing must be worn.

  • Non-compliance may result in exclusion from the Activity.

​

6. Arrivals and Departures

  • Children must be signed in and out by a parent or guardian unless prior written consent is given for independent travel.

  • Only authorised persons may collect children.

​

7. Photography and Media

  • We may take photos or videos for promotional purposes.

  • Consent will be requested during booking. Your child will not appear in any media without your explicit permission.

​

8. Personal Belongings

  • We do not accept responsibility for lost or damaged belongings.

  • Please avoid sending valuables, NO ELECTRONIC DEVICES

​

9. Promotional Offers

  • Promotional codes must be used according to their individual terms and these Terms of Use.

  • Only one code can be used per booking. Sibling discounts and promotions cannot be combined.

  • Some offers have capped values or limited availability.

​

10. Online Video Participation

  • Participation in any online video activity is at your own risk.

  • Ensure:

    • You or your child are fit to participate.

    • The activity space is flat, safe, and clear of obstacles.

    • Proper clothing is worn.

    • You remain hydrated.

By engaging with our online videos, you agree to these conditions.

​

11. Policies and Complaints

  • Policies are available on request via: office@weareallstars.co.uk

  • If you have concerns:

    1. Speak with the Activity Professional.

    2. If unresolved, email our customer services team within 7 days of the session.

We take all feedback seriously and aim to resolve issues quickly. Refunds are only issued if we are in breach of these Terms.

​

12. Website Content and Use

  • We strive to keep our website content up-to-date and accurate, including content from third-party providers. We are not liable for errors or third-party content.

  • All content is protected and may only be used for browsing, booking, or as explicitly permitted.

​

13. Privacy and Data

Our Privacy Policy explains how we collect, use, and protect your data. It forms part of these Terms of Use.

​

14. Legal Terms

  • If any part of these Terms is held invalid, the rest remain enforceable.

  • These Terms are governed by English law.

    • Residents of Scotland or Northern Ireland may choose to bring claims in their local courts.

bottom of page